At nm9, your privacy is not just a legal obligation — it is a responsibility we take to heart. Find out exactly how your data is collected, used, and protected at all times.
nm9's Commitment: nm9 fully complies with Malaysia's Personal Data Protection Act (PDPA) and international data protection standards. Your data will not be sold, rented or shared with third-party advertisers without your explicit consent.
Welcome to the nm9 Privacy Policy. This document transparently and comprehensively explains how the nm9 platform ("we", "nm9") collects, processes, stores and protects your personal information when you use our website at nm9.wine, the nm9 mobile app, and all related services we offer.
Nm9 takes our responsibility as custodian of your data seriously. Every decision regarding how we handle personal information is made with the privacy and security of our members as the priority. We believe you deserve to know exactly what happens to your data — which is why we have written this policy in plain language, not confusing legal jargon.
By registering or using the nm9 platform, you agree to the collection and use of information as described in this Privacy Policy. If you disagree with any part of this policy, please stop using the platform and contact us to close your account.
Nm9 collects your personal information through several means — directly from you during registration and platform use, automatically through tracking technologies, and in certain cases from trusted third-party sources for identity verification purposes.
A. Information you provide directly:
B. Information collected automatically:
| Data Categories | Example | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, MyKad number | Account verification & KYC |
| Contact | Email, phone number | Communication & Support |
| Finance | Bank account number, digital wallet | Deposits & withdrawals |
| Technical | IP address, device type | Security & Fraud Prevention |
| Games | Wagering history, scores | Services & compliance |
Nm9 uses your personal data only for legitimate, necessary purposes directly related to the provision of our platform services. We do not use your data for any purpose beyond what is stated below without first obtaining additional consent from you.
Nm9 uses secure, modern server infrastructure to store all member personal data. All data is stored in data centres protected by multi-layered physical and digital access controls, with 24/7, year-round security monitoring.
The technical security measures we implement include:
Data Retention Period: nm9 retains your personal data for as long as necessary to fulfil the purpose of collection or as required by Malaysian law. Active account data is retained for the duration of your membership. After account closure, nm9 retains required records for a minimum of 5 years for anti-money laundering compliance and tax reporting purposes.
Nm9 does not sell, rent or trade your personal data to third parties for marketing purposes. This is our absolute commitment. However, in operating our platform, there are limited situations where we need to share your information with certain parties:
All third parties working with nm9 are required to comply with data protection standards equivalent to or stricter than our own. We conduct regular due diligence reviews on all our vendors and partners.
Nm9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you on subsequent visits and tailor the platform experience to your preferences.
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the nm9 platform. For more information on managing cookies, refer to your web browser's help section.
As an nm9 member and data subject under Malaysian law, you have the following rights regarding your personal data. nm9 is committed to facilitating the exercise of these rights without any unreasonable obstacles:
You have the right to request a copy of all personal data nm9 holds about you. Requests are processed within 14 working days.
If your data is inaccurate or outdated, you may request that nm9 correct it through your account settings or customer support.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time without providing a reason.
You may request a copy of your data in a machine-readable format (JSON/CSV) for transfer to another service.
In certain situations, you have the right to request that nm9 restrict how we process your data while a dispute is being resolved.
The nm9 platform is exclusively for individuals aged 18 and above. nm9 does not intentionally collect any personal information from minors. If you are a parent or guardian and believe your minor child has provided personal information to nm9, please contact us immediately.
Any account found to have been registered by a minor will be terminated immediately and all related data will be deleted in accordance with nm9's security procedures. nm9 applies a strict age verification process during registration and during withdrawal processing to ensure compliance with this requirement.
The nm9 platform may contain links to third-party websites or services in certain contexts, such as game providers or promotional partners. nm9's Privacy Policy applies only to the nm9 platform itself and does not cover the privacy practices of those third-party websites or services.
Nm9 is not responsible for the privacy policies or content of third-party websites outside our control. You are advised to read the privacy policy of each website you visit separately. The fact that nm9 shares data with certain service providers (such as payment providers) does not mean we endorse or are responsible for their privacy practices as a whole.
Nm9 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, services offered, or applicable legal requirements. Any material changes will be communicated to members via email or in-platform notification at least 14 days before taking effect.
The "Updated" date shown at the top of this page reflects the date this policy was last modified. Continued use of the nm9 platform after the effective date of any changes constitutes acceptance of the updated privacy terms. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding how nm9 handles your personal data, or if you wish to exercise any of your privacy rights, please contact us through the following channels:
Nm9 is committed to responding to all privacy-related enquiries within 14 working days. For more complex complaints requiring thorough investigation, we will keep you informed of the action status within that timeframe even if full resolution takes longer.
We invest seriously in security infrastructure and a privacy culture that makes nm9 a platform Malaysian members can fully trust.
All data moving between your device and nm9's servers is protected by SSL 256-bit encryption — the same standard used by Malaysia's leading banking institutions.
Nm9 has never and will never sell, rent or trade member personal data to third-party advertisers or data brokers. Your data belongs to you.
Nm9 has a dedicated Data Protection Officer (DPO) who ensures all data processing practices comply with Malaysia's PDPA and international standards.
The nm9 security team monitors the platform infrastructure around the clock using automated threat detection systems that operate continuously without interruption.
Every aspect of nm9's data handling is designed to comply with Malaysia's Personal Data Protection Act, providing you with robust legal protection.
You can access, correct, or request deletion of your data at any time. nm9 makes this process straightforward so your privacy rights are easy to exercise.